The Future of Business Messaging Is Here

Send rich, branded, interactive messages directly to your customers' native messaging app with RCS Business Messaging, powered by Avochato.

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Customers See Your Trusted Brand,
Not a Phone Number

Your business name, logo, and brand colors appear right in the conversation. No more unknown numbers, customers immediately recognize and trust your messages with verified sender profiles.

RCS branded sender profile example

Rich Media That Captures Attention

Go beyond plain text. Send high-resolution images, videos, GIFs, and rich cards directly in the conversation, no app downloads required. Create immersive experiences that drive engagement and action.

RCS rich media messaging example

Interactive Buttons & Suggested Replies

Guide your customers through conversations with tap-to-action buttons, quick reply chips, and carousel cards. Reduce friction and increase conversion with one-tap interactions.

RCS interactive buttons and suggested replies

Read Receipts & Typing Indicators

See when your messages are delivered and read in real time. Typing indicators let customers know a reply is on its way, creating a seamless, app-like experience inside native messaging.

RCS read receipts and typing indicators

Seamless SMS Fallback: Always Delivered

When RCS isn't available on a recipient's device, Avochato automatically falls back to SMS. Your messages always get through, rich when possible, reliable always.

RCS to SMS automatic fallback

AI + RCS: Intelligent Rich Conversations

Combine Avochato's AI agents with RCS to deliver smart, automated conversations with rich media. Auto-reply with carousels, route with suggested actions, and resolve tickets faster with the power of AI and next-gen messaging together.

AI-powered RCS conversations

WHY BUSINESSES CHOOSE RCS

"RCS gives us the rich, interactive messaging experience our customers expect, with the universal reach of SMS as a safety net."

AVOCHATO CUSTOMER

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Upgrade Your Customer Experience With Avochato.

Sign up for a free trial account and start texting today.

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FAQs

What is RCS Business Messaging, and how is it different from SMS?

Think of it as a major upgrade to texting. RCS will allow customers to see your logo, brand name, images, buttons they can tap, even read receipts. It all shows up in their regular texting app, no download needed. Your messages look better, feel more trustworthy, and are easier for customers to act on, without asking them to install anything.

Does Avochato automatically fall back to SMS if a recipient's device doesn't support RCS?

Yes. When a contact's device or carrier doesn't support RCS, Avochato automatically delivers the message as a standard SMS so your communication is never interrupted. You don't need to manage this manually. The fallback happens seamlessly in the background.

Do my customers need to download a separate app to receive RCS messages?

No. RCS is delivered through the native messaging app, so there's nothing for your customers to install. Messages arrive in the same place they already receive texts.

Can I use my existing Avochato phone number for RCS?

RCS messages are sent through a verified sender profile tied to your business identity. Your brand name and logo appear directly in the conversation. Contact the Avochato team to get your RCS sender profile set up alongside your existing account.

What types of content can I send with RCS?

You can send high-resolution images, videos, GIFs, rich cards, carousel cards, and tap-to-action buttons. You can also use suggested reply chips to guide customers through a conversation with one-tap interactions.

Who can receive RCS messages?

RCS is supported on Android devices through compatible carriers. iPhones gained RCS support starting with iOS 18, though full RCS Business Messaging features may vary by carrier. When RCS isn't available for a given recipient, Avochato automatically falls back to standard SMS so no message is lost.

Does RCS messaging require a separate phone number or account?

No. RCS works through your existing Avochato inbox and phone number. Your RCS sender profile, which displays your business name, logo, and verified checkmark, is registered alongside your current setup. Reach out to the Avochato team to get your sender profile approved.

Can I still reply and have two-way conversations over RCS?

Yes. RCS in Avochato supports full two-way messaging, just like SMS. Your team can respond to incoming RCS messages from the same shared inbox they use for all other channels, and conversations are tracked in one unified thread.

Does RCS work with Avochato's AI agents and automation features?

Yes. Avochato's AI agents, keyword auto-responses, campaigns, and other automation tools work across RCS, SMS, MMS, and Live Chat. You don't need a separate workflow for RCS - it plugs into the same automation layer.

Is RCS Business Messaging HIPAA compliant?

Avochato is HIPAA compliant, and that compliance applies to your messaging activity across channels. If your organization handles protected health information, contact the Avochato team to discuss your specific use case and ensure proper BAA coverage is in place.